Leader-Led

View course materials via the links below the “Details”.

Level Up! Advanced 

Sales Program

This program introduces advanced sales techniques and communication skills, and provides opportunities to broaden your skill-set to enhance your success and career.
 
At the end of this course, learners will be able to:    
  • Apply useful prospecting methods to find new opportunities.
  • Practice effective conversation techniques to influence sales conversations.
  • Use Intercept skills to increase customer engagement.
  • Advance their solution selling strategies.
  • Expand their closing skills and techniques.

Course Materials:

Consumer Sales

Service and Support

4-day blended (Virtual Leader-Led/Web-Based) training program that introduces the FirstNet and Family program that bundles FirstNet service with consumer mobility, Internet, and entertainment products and services.

Consumer Sales, Service and Support Intro
Upon completion of this module, learners will be able to:

  • Describe the Consumer customers’ needs and recognize how they differ from Business customer needs.
  • Use appropriate tools and resources to support Consumer customers.

Introduction:

 
Customer Interactions:

Consumer Centers

Leadership Training

4-week blended (Virtual Leader-Led/Web-Based) training program to onboard and develop new managers.

  • Own Your Business
  • Coach and Develop
  • Lead and Inspire
  • Plan for Success

Own Your Business:

 
Data Driven Decision Making:

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