Videos
New Agent Training
Animated motion graphic videos developed to train new agents to assist small, medium, and large sized business customers with a wide variety of issues involving billing questions, rate plan and feature changes, account maintenance, equipment, and service issues, and to uncover other potential needs for Internet, mobility, and video services.
Tools: Vyond, Adobe Illustrator
Pop Art Video Series
Entertainment Cancellations
Reviews the top cancellation reasons and provides techniques to minimize or eliminate cancellations.
Entertainment Sales Tools
Effectively use the Competitive Intelligence Center tool to reduce cancellations and positively impact video sales, and Where’s My Tech to help avoid and/or reduce escalations.
Entertainment Escalations
Techniques to minimize or prevent escalations as well as tips and tricks on how to handle an Entertainment Escalation.
Coaching Simplified
Reviews the benefits and efficiencies of the new method for coaching and provides best practices when integrating the enhanced coaching documentation process.
Tools: Adobe Illustrator, Adobe After Effects
La Conexion
Live action Telenovela style “What Right Looks Like” interactive videos produced in language, demonstrating the effective sales techniques for the specific customer demographic.
Tools: Adobe After Effects, Premiere, Audition, Photoshop, H5P WordPress Plugin
Pushing Boundaries with Pop-up
Instructional videos featuring a presenter captured through live-action footage on a green screen, seamlessly integrated with dynamic motion graphics and supplementary b-roll footage.
These videos serve as a crucial component of a comprehensive training program, strategically crafted to guide sellers through a seamless transition, enabling them to harness the potential of new pop-up retail store environments and optimize their assets for increased sales generation.
Tools: Adobe After Effects, Premiere, Audition, Photoshop, Illustrator